Return Policy

I take great care in creating each pet portrait, greeting card, framed print, and digital product, and I want you to love your order! Please review the return policy below for each product type.

Pet Portraits

Each pet portrait is custom-made, so I only accept returns for damaged or defective products.

• Notify me within 5 days of receiving your order by emailing [your email] with a description and photos of the issue.

• Ship the item back within 30 days once your return request is approved.

Once I receive the returned item, I will issue a replacement or refund. Shipping costs for approved returns may be covered on a case-by-case basis.

Greeting Cards & Framed Prints

Greeting cards and framed prints are printed and shipped by a third-party print-on-demand company.

• Any claims for misprinted, damaged, or defective items must be submitted within 30 days after receiving the product.

• If your package is lost in transit, you must submit a claim within 30 days after the estimated delivery date.

To report an issue, please email [your email] with your order details and photos of any defects.

Digital Products

All digital products are non-refundable and non-returnable due to their instant access nature. If you experience any issues with your download, please contact me at [your email], and I’ll be happy to assist you.

If you have any questions, feel free to reach out!