I take great care in creating each pet portrait, greeting card, framed print, and digital product, and I want you to love your order! Please review the return policy below for each product type.

Pet Portraits

Each pet portrait is custom-made, so I only accept returns for damaged or defective products.

• Notify me within 5 days of receiving your order by emailing libby@libbyallexstudio.com with a description and photos of the issue.

• Ship the item back within 30 days once your return request is approved.

Once I receive the returned item, I will issue a replacement or refund. Shipping costs for approved returns may be covered on a case-by-case basis.

Greeting Cards & Framed Prints

Greeting cards and framed prints are printed and shipped by a third-party print-on-demand company.

• Any claims for misprinted, damaged, or defective items must be submitted within 30 days after receiving the product.

• If your package is lost in transit, you must submit a claim within 30 days after the estimated delivery date.

To report an issue, please email [your email] with your order details and photos of any defects.

Digital Products

All digital products are non-refundable and non-returnable due to their instant access nature. If you experience any issues with your download, please contact me at [your email], and I’ll be happy to assist you.

If you have any questions, feel free to reach out!

Your privacy is important to me. This policy explains how I collect, use, and protect your personal information when you visit my website or make a purchase.

Information I Collect

• When you place an order, I collect your name, email, shipping address, and payment details to process your purchase.

• If you sign up for my newsletter or contact me, I collect your email address.

• I may collect anonymous data (such as page views) to improve my website.

How I Use Your Information

• To process and ship your orders.

• To respond to your inquiries and provide customer support.

• To send you updates if you’ve subscribed to my newsletter (you can unsubscribe anytime).

• To improve my website and services.

Sharing Your Information

• I do not sell or trade your personal information.

• Your information may be shared with trusted third parties, such as payment processors and shipping providers, only as needed to complete your order.

Cookies & Tracking

This website may use cookies to improve your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

Your Rights

You can request to update or delete your personal data by contacting me at libby@libbyallexstudio.com.

By using this website, you agree to this privacy policy. I may update this policy from time to time, so please check back for any changes.

If you have any questions, feel free to reach out!

All artwork, images, designs, and content on this website are owned by Libby Allex Studio and are protected by copyright and intellectual property laws.

What You Can & Cannot Do

✅ Allowed:

• Share my artwork or products on social media with proper credit (tagging or linking back to my website).

• Purchase my artwork for personal use only (unless you have written permission for commercial use).

❌ Not Allowed:

• Reproduce, copy, modify, or distribute my artwork without permission.

• Use my artwork for commercial purposes (including selling prints, merchandise, or digital use) without a proper license.

• Claim my work as your own.

Custom Artwork & Licensing

• Pet Portraits & Custom Orders: I retain the copyright to all commissioned artwork unless we have a written agreement stating otherwise. This means I may use the artwork for promotional purposes, portfolios, or prints.

• If you need commercial rights to any of my work, please contact me at libby@libbyallexstudio.com to discuss licensing options.

Reporting Copyright Infringement

If you believe someone is using my work without permission, please notify me at libby@libbyallexstudio.com with details.

By using this website and purchasing my artwork, you agree to respect my intellectual property rights. Thank you for supporting independent artists!

Some links on this website are affiliate links. This means that if you click on a link and make a purchase, I may earn a small commission at no extra cost to you.

I only recommend products that I personally use, trust, or believe will be helpful to my audience. These commissions help support my business and allow me to continue creating helpful content.

Your support is truly appreciated! If you have any questions about my affiliate relationships, feel free to contact me at libby@libbyallexstudio.com.